Privacy Policy
We take your privacy seriously. This policy explains exactly what information we collect, why we collect it, and how we use and protect it.
Last updated: June 2026
1. Our Approach to Privacy
This privacy policy sets out how WellScience Ltd ("WellScience", "we", "our", or "us") collects, stores, processes, transfers, shares, and uses data that identifies or is associated with you ("personal information") when you use our website at wellscience.co.uk, any services we provide, or otherwise interact with us (together, the "Services").
2. About Us
WellScience Ltd is the data controller of the personal information we hold about you. We are registered as a data controller with the UK Information Commissioner's Office (ICO). Any data protection enquiries can be directed to privacy@wellscience.co.uk and we will respond within 30 days.
3. Personal Information We Collect and How We Use It
We may collect personal information about you when you:
- Register for an account or complete your profile on our website
- Place an order or manage a subscription
- Browse or interact with our website
- Contact us by e-mail, telephone, or via our website
- Sign up to receive marketing communications
Please refer to Annex 1 at the bottom of this page for a full breakdown of the categories of personal information we collect, how we use it, and the legal basis on which we rely.
4. Data Retention
We retain your personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected. When determining the appropriate retention period, we take into account the nature and sensitivity of the data, the potential risk of harm from unauthorised use, the purposes of processing, and any applicable legal or regulatory obligations. Order records are typically kept for seven years for accounting purposes. Marketing data is deleted promptly upon unsubscription.
5. Recipients of Your Personal Information
We may share your personal information with the following parties where necessary:
- Service providers: third parties who support our operations, including data hosting, payment processing, order fulfilment, e-mail marketing, analytics, customer support, and fraud prevention.
- Business transaction parties: in the event of a merger, acquisition, or sale of business assets, your data may form part of that process.
- Legal and regulatory bodies: where required by law, or where we have reasonable grounds to believe disclosure is necessary to comply with legal obligations, detect or prevent illegal activity, enforce our terms, or protect the rights and safety of WellScience, our customers, or others.
We do not sell your personal data to any third party.
6. Marketing Communications
From time to time, we may contact you with information about our products and services, including marketing e-mails and requests for feedback. We will only send marketing messages where we have your consent, or where consent is not required under applicable law and you have not opted out.
You may withdraw your consent or opt out of marketing at any time by clicking the unsubscribe link in any of our e-mails, contacting us at support@wellscience.co.uk, or updating your preferences within your account settings. Please note that opting out of marketing will not affect service communications relating to your orders or account.
7. Storing and Transferring Your Personal Information
Security. We implement appropriate technical and organisational measures, including encryption, to protect your personal information against accidental or unlawful access, destruction, loss, alteration, or disclosure. All personal data is stored on secure servers. Where processing is carried out by third parties on our behalf, we take steps to ensure appropriate security measures are in place.
No data transmission over the internet can be guaranteed to be entirely secure, and we cannot ensure the absolute security of information transmitted to us online.
International transfers. In some cases, your personal information may be transferred to and stored in countries outside the UK. Where this occurs, we ensure that appropriate safeguards are in place — such as standard contractual clauses approved by the UK government — to protect your data in accordance with applicable data protection law. If you have any questions about the safeguards in place, please contact us.
8. Your Rights
Under UK data protection law, you have the following rights in relation to the personal information we hold about you:
- Right of AccessYou may request a copy of the personal information we hold about you at any time.
- Right of PortabilityIn certain circumstances, you may ask us to provide your data in a structured, commonly used, machine-readable format, or to transfer it directly to another controller.
- Right to RectificationYou may ask us to correct any inaccurate or incomplete information we hold about you.
- Right to ErasureIn certain circumstances, you may ask us to delete your personal information where continued processing is no longer justified.
- Right to RestrictionIn certain circumstances, you may request that we limit the purposes for which we process your data.
- Right to Withdraw ConsentWhere our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any prior processing.
- Right to ObjectYou may object to processing carried out on the basis of legitimate interests, including direct marketing.
Please note that these rights are not absolute and exceptions may apply. To exercise any of your rights, please contact us at privacy@wellscience.co.uk. You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies to distinguish you from other users, personalise your experience, and help us understand how the site is being used. This includes Google Analytics, which collects anonymised data about website traffic and usage. You can manage your cookie preferences via the banner shown on your first visit. Please note that disabling certain cookies may affect the functionality of the website.
10. Interest-Based Advertising
We may work with third-party advertising partners to serve you relevant advertisements based on your online activity. These partners may collect data via cookies and similar tracking technologies. To opt out of interest-based advertising, you can visit Your Online Choices (youronlinechoices.com) or the Digital Advertising Alliance (aboutads.info). Note that opting out may need to be repeated on each browser and device you use.
11. Links to Third-Party Websites
Our website may contain links to external sites operated by third parties. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before submitting any personal information.
12. Changes to This Policy
We may update this privacy policy from time to time. Where material changes are made, we'll update the date at the top of this page. We'd encourage you to review it periodically. Continued use of our Services after any changes constitutes acceptance of the revised policy.
13. Age Restriction
Our Services are not directed at anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.
14. Contacting Us
If you have any questions, comments, or requests relating to this privacy policy, please get in touch:
By e-mail: privacy@wellscience.co.uk
By post: WellScience Ltd, United Kingdom
Annex 1 — Personal Information We Collect
| Category of Personal Information | How We Use It | Legal Basis |
|---|---|---|
| Contact details (name, e-mail address, postal address, phone number) | To process and fulfil orders; to manage your account; to communicate with you about your orders and subscription | Performance of a contract |
| Order & subscription details (products purchased, quantities, subscription plan and history) | To fulfil your orders; to manage subscription deliveries; to process refunds and handle returns | Performance of a contract |
| Payment information (processed securely by Shopify Payments — we do not store full card details) | To process payment for orders | Performance of a contract |
| Technical data (IP address, browser type, pages visited, referring URLs) | To maintain the security and performance of our website; to improve user experience; to compile anonymised analytics | Legitimate interests |
| Marketing preferences (e-mail opt-in status, communication history) | To send relevant marketing e-mails and product updates to customers who have opted in | Consent |
| Cookie data (session and analytics cookies) | To improve the functionality of our website; to analyse site usage; to serve relevant advertising | Consent (where required) |